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GET HOOKED

The healthcare customer experience agency.

People are loyal to products and services that build brand equity by consistently providing value with minimal friction or stress, and a little sprinkling of unexpected delight.

People are loyal to products and services that build brand equity by consistently providing value with minimal friction or stress, and a little sprinkling of unexpected delight.

Hooked is the best UK healthcare creative agency

"People will forget what you said, People will forget what you did, But people will never forget how you made them feel."

Hooked is the Healthcare Customer Experience Agency

That’s why Hooked focus on engineering delightful customer experiences to make your brand stand out from the crowd, when it really matters.

Here’s how we do it…

That’s why Hooked focus on engineering delightful customer experiences to make your brand stand out from the crowd, when it really matters.

Here’s how we do it…

Insights

Customer experience (CX) is everything you do to put your customers’ needs first. Understanding your HCP and patient customers allows you to find ways to serve them and make their lives better.

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Strategy

We don’t do war rooms. We do wonder rooms. We turn the competitive battleground into your playground. 

 

So, for a winning strategy, why bring in a tank when you could bring in a friendly little robot?

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Creative, Design & Branding

At Hooked, creativity meets commercial sense – we transform even the most modest budgets into big results.

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Tactical Development

We develop scalable, step-wise plans for achievable and palpable improvements that reflect your objectives, resources and timings.

And we craft every piece with the utmost care.

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Here's what that looks like in practice...

Our capabilities:

Here's what that looks like in practice...

Our capabilities:

    • Industry, market and competitor analysis

    • Customer experience (CX) audits

    • Customer persona development

    • Experience gap and opportunity analysis

    • CX measurement framework and KPI development

    • Customer and stakeholder research

    • Journey mapping and design

    • CX strategy development

    • Service design and experience blueprinting

    • CX transformation and operational improvement programmes

    • Corporate, portfolio and brand strategy development

    • Brand identity and proposition development

    • Brand launch and lifecycle strategy

    • Brand and communications narrative development

    • Integrated campaign strategy

    • Stakeholder alignment and engagement

    • Brand positioning and differentiation

    • Brand architecture

    • Communications strategy and planning

    • Audience segmentation and targeting

    • Strategic workshops and facilitation

    • Brand performance and effectiveness evaluation

    • Creative strategy and concept development

    • Healthcare advertising and promotional campaigns

    • Creative storytelling and copywriting

    • Disease awareness campaigns and materials

    • Digital and print asset development

    • Interactive content and experiences

    • Presentation and slide deck development

    • Content modularisation and reuse

    • Creative production and asset management

    • Integrated campaign development and execution

    • Brand identity and visual design

    • Scientific and medical content creation

    • HCP and patient-facing communications

    • Animation, video and motion graphics

    • Data visualisation and infographics

    • Educational and training materials

    • Local market content adaptation

    • Omnichannel strategy and planning

    • CX and omnichannel workshops

    • Website and landing page development

    • CRM-integrated engagement programmes

    • Omnichannel content and asset development

    • User experience (UX) testing and optimisation

    • Omnichannel customer journey design

    • Digital experience strategy and design

    • Interactive tools and digital applications

    • Personalised content and engagement experiences

    • Digital campaign implementation

    • Scientific strategic plan development

    • Scientific communications strategy and planning

    • Scientific storytelling and data visualisation

    • Scientific slide decks and presentations

    • Advisory board planning and execution

    • Expert panels and roundtables

    • Scientific narrative development

    • Medical and scientific content development

    • Medical education strategy and programme development

    • Internal and external scientific training materials

    • Scientific exchange programmes

    • Scientific webinars and virtual events

    • Patient and HCP experience strategy

    • Patient and HCP engagement programmes

    • Patient support programme development

    • HCP educational content and resources

    • Behavioural insight and engagement strategy

    • Stakeholder engagement programmes

    • Patient and HCP journey mapping

    • Patient education and disease awareness

    • Patient advocacy group (PAG) collaboration

    • HCP engagement tools and experiences

    • Patient and HCP communications development

    • Engagement measurement and optimisation

    • Congress and event strategy

    • Congress booth concept and design

    • Interactive congress engagement tools

    • Advisory boards and expert meetings

    • Pre-, during- and post-congress engagement programmes

    • Congress experience and engagement planning

    • Congress booth content development

    • Symposia and satellite meeting development

    • Delegate experience design

    • Congress engagement analytics and evaluation

DON'T CHASE.

HOOK.

Hooked is the best Global healthcare creative agency
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